The Saskatoon Health Region investigated nearly 1,500 complaints last year, and officials argue that the numbers should be higher when the size of the region is considered.

"We want to hear from clients and families and patients, we look at it as an opportunity to learn," said Terri-Lynn Rask with the client representative office.

There are several ways to report a concern - by phone, email or walk-ins at the Royal University Hospital office.

Patients should never be worried that their care will be compromised if they raise an issue, Rask said. She added that each concern is taken seriously and investigated.

"It is shared with leadership, it is reported to the public ... with the goal of learning where we can improve.”

However, there are different populations that need better engagement.

"Our senior population is an area, First Nations and Métis engagement is a targeted priority for our department and our rural folks -- we're hoping to hear more from them," Rask said.

The category of rural health and planning saw the largest jump in complaints this year because of the sudden closure of a wing at St. Mary’s Villa in Humboldt.

awills@rawlco.com

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